Siteground Review- Plans, Pricing, Pros Cons- Buying Guide


BY JOHN DOE, JUL 7, 2019 11:00 AM


Overview

SiteGround is a web hosting platform that has been specially created for easy management of websites. The company was established by a group of university students and has since then expanded to include hundreds of employees. Users can opt for single or multiple websites and an array of other options. They can also opt for a dedicated server for themselves, hosting via WordPress or other cloud services like Google Cloud. Fast-cloud hosting is also available. 


Since its inception in 2004, Siteground has hosted over 20,00,000 domains and is extremely reliable and secure.  It provides various plans and multiple servers. The performance of the platform, as well as the reliability of the customer support team, far exceeds its contemporaries. While the pricing plans may be a bit on the higher side, it is the best option for professional websites. They have a strong backup feature and good hosting speed. The interface is also user-friendly.


Based on the past 2 years of statistics, SiteGround has an uptime of 99.99%. The response time ranges from 438ms to 673ms, making it one of the fastest platforms today.

DATACENTERS AND NETWORK

Currently, SiteGround has data centres on 3 different continents. The servers are located in the USA (Iowa), UK (London), Netherlands (Emshaven), Germany (Frankfurt), Australia (Sydney) and Singapore (Singapore).

All servers are super fast and optimised to handle peak traffic hours seamlessly. Multiple power generators are available for backup in case of any power shortage. The platform uses Google Cloud. Backups are created every day and the site uses Cloudflare CDN to amplify the network. 


The servers carry out real-time tracking and any issues generated are immediately recognised and resolved. Customers can choose between SSD and HDD for storage. The servers provide a fixed data storage for even the highest plan, but this is more than usually required by any professional host, so it is unlikely you will need additional storage. 


The servers use isolation technology so that is a data breach occurs in one website, it does not affect any other website hosted from the same server. A “Hack Alert” facility is available upon paying a separate fee. Using this, users are immediately notified of any suspicious activity surrounding their platform.

SITEGROUND FEATURES

The various features provided include the following:

Super-fast loading time - The uptime can range from 20 milliseconds to up to a second. 


Great Customer Support Provided - A reliable and qualified team is available 24x7 to help users.


SSL Certification - The website you create will get an SSL certification and free Cloudfare CDN that you can use to store data.


User-friendly - Features and plans are curated for beginners as well as advanced users.


Security and Backup - Everyday backups are created and the web host performs scans every day for malware.


Migration - A WordPress migration plugin is available that users can upload on any site. It can be used on one website for free.

CONTROL PANEL

Most hosting plans come with cPanel Control Panel. cPanel is a reliable web hosting panel that is extremely user friendly and uses graphical representations. Hence, it is the best choice for beginners. 

  • cPanel comes with the screen that you can use to avail technical support and bill it separately. 

  • Using Softaculous, users can access hundreds of different applications it is affiliated to.

  • cPanel can also be used to install WordPress, Drupal or other sites. Even online stores can be incorporated.

Various add-ons can be availed by the user by paying a separate fee. 

PERFORMANCE AND UPTIME

SiteGround claims they have a 99.99% uptime and this has been proved by various positive user testimonials. Based on user testimonials and monitoring sites, SiteGround has had very few lapses from 2018 to 2020.


As mentioned, SiteGround arguably has the fastest loading speed. This is in part due to the Supercacher technology developed by the team themselves. It uses multiple layers of cache so that websites can load faster. The loading time takes an average of 600 milliseconds. The slowest server was found to be in Japan where the response time was almost one second.


If you’re using a WordPress host, then an SSL certification is mandatory. Most browsers like Firefox or Google Chrome alert their users when they are visiting a website with no SSL certificate. Hence, this is an invaluable addition to draw views.

CUSTOMER SUPPORT AND HELP

The average waiting time to receive customer support is 5 to 6 minutes. There are various methods of contacting customer support based on the urgency of your problem. Users can opt for live chat, on-call talking or the ticketing system.


The SiteGround customer support team is available 24 x 7x365, all days of the year. An array of tutorials and instructions are available on the Help and Support page. 


A feature called the “Advanced Priority Support” is also available. This is only available for higher-priced plans. Users of this can have their problems given higher priority and assigned to experienced members of the team.

MONEY-BACK GUARANTEE

There is a 30-day refund period. SiteGround offers money-back to the users if they cancel their subscription within 30 days. However, certain fees like the purchase of domain fee, some add-ons and received support data are not refunded. 


If a user chooses to end their run after 30 days, then a proportionate amount of money is returned.

ADDITIONAL SITEGROUND FEATURES

SiteGround provides a hoard of additional features, some of which are:

  • Users can choose whichever server they would like to use.

  • Dedicated servers for their use

  • 30 days money-back guarantee

  • Option to choose bulk hosting, hack alert services or premium support services

PLANS & PRICING

SiteGround has a variety of hosting options. Users can opt for:


Shared Hosting - This allows for up to one website, 10GB of storage space and unlimited calls and emails.


WordPress Hosting - This comes with an array of plans within it. It follows the same scheme as shared hosting plans but is focussed for users of WordPress.


Cloud Hosting - For a professional business with lots of traffic, Cloud Hosting is the best option. This comes with 5TB of data transfer and 40GB storage for the lowest plan.


Bulk hosting or Reseller packages - These are available for those wishing to offer additional hosting services to their clients.


Users can alternatively opt for Dedicated servers or just Email Hosting services as well.

The various plans available are shown here.

SiteGround provides a fixed amount of storage for each plan and this can be upgraded, but cannot be unlimited. Since SiteGround constantly monitors user data usage, unlimited storage is not an option.

SITEGROUND PROS AND CONS

The better points of SiteGround are:

  • High-speed servers with low response time

  • 99.99% uptime

  • 24x7 Customer service provided, inl]cluding premium support

  • Range of pricing plans, and additional plans for customising as per needs

  • Servers located all over the world, users can access using the nearest server, reducing response time

  • Free SSL Certification and Cloudfare CDN setup for storage

  • Uses user-friendly cPanel

  • Users can use over 400 other applications provided by the cPanel interface

In some aspects, SiteGround has a few drawbacks:

  • Unlimited storage impossible

  • Pricing plans are higher than other hosts

  • Email hosting services could be developed better

best offer

SUMMARY

Overall, SiteGround is an excellent web hosting platform. While pricing plans are high, they reduced drastically if taken on a long term basis. The speed offered is one of the fastest among its contemporaries and the multiple servers ensure protection against threats. It also increases speed. Even a one-second delay is seen to cause a significant drop in engagement.


The various pricing plans and additional plans are staggered in a way that users can create their customised plan with the features that they need. The customer service is quick and professional. For businesses with heavy traffic, dedicated servers are assigned. Domain migration is also available, hence if you already have a domain, you can easily transfer from your current host to SiteGround.

SITEGROUND FAQ

Can I install WordPress on SiteGround?

Yes, SiteGround has various sharing plans for those opting for WordPress hosting. Several in-house WordPress optimisation options are also available. Using the Softaculous script, WordPress can be easily installed. 


If I cancel my existing plan mid-way, will I get a refund?

If the plan is cancelled within the first 30 days, then a refund is provided except for some domain fees, etc. However, one may choose to end their subscription anytime and if so, then they will receive back a credit amount that is proportionate the amount of time they have used it for. There will be some deduction for administrative and service fees.


If I want to transfer my existing website to SiteGround, do I need to transfer my domain?

No, domains need not be transferred. One can simply update the nameserver to now reconnect to the SiteGround server. This process is made easy by the cPanel where it is available in the user account under Information and Settings.

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